Thank you for contacting the AffordAbility Fund.
The AffordAbility Fund stopped accepting new applications as of July 31st, 2020. We are currently experiencing delays in delivering appliances for applications in process due to COVID-19 related supply challenges. The AffordAbility Fund does not provide rebates or ‘sell’ products. For any questions about your application or if you are contacted by a third-party offering rebates or seeking to sell products to you, please send an e-mail with your application number to firstname.lastname@example.org.
Frequently Asked Questions
If you called to apply before 8 p.m. or posted your application by 11:59 p.m. on July 31 AND completed your Trusted Conversation with one of our advisors before August 31, 2020 then your application has been processed. You will receive more information shortly on which free energy saving measures you may qualify for.
To qualify for Level 2 and 3 help, we will ask you to provide some basic information such as your total household income (for all members 18 years and older, after tax), your average electricity bill, and any late payment or disconnection fees you have paid. Your personal information will be kept strictly private.
The collection, use and disclosure of your personal information is kept strictly confidential and is only shared with your consent back to your electricity company. We are committed to data security and have processes in place to safeguard your privacy and the information collected.
We thank you for your application to the AffordAbility Fund. Once you have had your Trusted Conversation with the AffordAbility Fund, your information is sent for account validation and then delivery. Depending on the level of measures for which you may be eligible, the timing will vary. We would expect that under normal circumstances, kits should be received within about 8 weeks, although it may take longer for more remote areas of Ontario. The scheduling of an in-home assessment may also take more time, depending on where you live in the province, due to resource availability.
No. For those who apply and qualify, the AffordAbility Fund is here to help. For those who qualify for additional measures that include home inspections, please expect a delay in service.
The Government of Ontario established a $100 million AffordAbility Fund to assist electricity customers who do not qualify for low-income conservation programs. The AffordAbility Fund is funded by an independent trust set up by the Government of Ontario and offered to you by your local electric utility.